Refund Policy

Boost Payments

When you can get a refund:

• Before your sale starts: Full refund available. Contact us and we will process the refund.
• Platform cancels your sale (content moderation): Full refund will be issued automatically.

When refunds are not available:

• After your sale starts: The visibility boost has already been delivered, so refunds are not available.
• Seller-cancelled sales: No automatic refund. Contact support to discuss your situation.

Premium Subscriptions

• Cancellation: You may cancel your subscription at any time through Settings > Premium > Manage Subscription. Cancellation takes effect at the end of your current billing period — you retain premium features until then.
• No prorated refunds: We do not offer partial refunds for unused days remaining in a billing period after cancellation.
• Account deletion: If you delete your account, your subscription is cancelled immediately with no refund for the remaining billing period.
• Service issues: If the premium service is unavailable for an extended period due to a platform issue, contact us and we will evaluate a refund or credit on a case-by-case basis.

Chargebacks & Disputes

Chargebacks and payment disputes are handled per Stripe's dispute process. If you have a concern, please contact us first so we can resolve it directly.

Contact

For refund requests, email legal@yard-crawl.com.