This policy applies to paid products on YardCrawl™ offered by SAUERAPPLE LLC, a California limited liability company: Smart Listing (typically $5 one-time per sale), Boost (typically $5 one-time per sale), the Smart Listing + Boost Bundle (typically $8 one-time per sale), and YardCrawl Premium subscriptions (typically $2.99/month). Prices shown at checkout control.
Smart Listing
When you can get a refund:
- Technical failure: If Smart Listing payment succeeded but AI analysis could not be delivered due to a platform issue, contact us for a full refund or re-run.
- Platform cancels your sale (content moderation): Full refund will be issued for unused Smart Listing when we cancel the sale for moderation.
When refunds are not available:
- After analysis is delivered: Once Smart Listing results are provided for your review, the service has been delivered and refunds are generally not available, even if you choose not to publish.
Boost Payments
When you can get a refund:
- Before your sale starts: Full refund available. Contact us and we will process the refund.
- Platform cancels your sale (content moderation): Full refund will be issued automatically when possible.
When refunds are not available:
- After your sale starts: The visibility boost has already been delivered, so refunds are not available.
- Seller-cancelled sales: No automatic refund. Contact support to discuss your situation.
Smart Listing + Boost Bundle
Bundle refunds follow the Smart Listing and Boost rules above for each component. If only one component was delivered, we may refund the undelivered portion on a case-by-case basis.
Premium Subscriptions
- Cancellation (web / Stripe): Cancel anytime through Settings > Manage Billing (Stripe customer portal). Cancellation takes effect at the end of your current billing period — you retain premium features until then.
- Cancellation (iOS / App Store): Cancel through your Apple ID subscription settings. From the YardCrawl app, Settings > Manage Billing opens Apple's subscription management page. Apple controls billing and refunds for App Store purchases.
- No prorated refunds: We do not offer partial refunds for unused days remaining in a billing period after cancellation of a Stripe-billed subscription.
- Account deletion: If you delete your account, your Stripe subscription is cancelled immediately with no refund for the remaining billing period. Apple subscriptions must still be cancelled in Apple's subscription settings.
- Service issues: If the premium service is unavailable for an extended period due to a platform issue, contact us and we will evaluate a refund or credit on a case-by-case basis for Stripe purchases.
Chargebacks & Disputes
Web (Stripe): Chargebacks and payment disputes are handled per Stripe's dispute process. If you have a concern, please contact us first so we can resolve it directly.
iOS (App Store): Refunds and billing disputes for Apple in-app purchases and subscriptions are handled by Apple. Request a refund through reportaproblem.apple.com or your Apple media purchase history.
Contact
For refund requests on Stripe-billed purchases, email legal@yard-crawl.com.
SAUERAPPLE LLC, a California limited liability company
PO Box 1222, Sugarloaf, CA 92386